1.1 THIS site is owned and operated by Aurum Global Events a company registered in England and Wales under company number 12475071 and with our registered office at The Bristol Office, 2nd Floor, 5 High Street, Westbury-on-Trym, Bristol, BS9 3BY, England and vat number is 408 6573 79.

1.2 Please read these terms and conditions carefully before placing an order. By purchasing products on this site, you agree to be bound by these terms and conditions. If you are not willing to be bound by these terms and conditions please do not purchase products on this site.

1.3 All work undertaken by THIS shall be on these terms unless specifically varied in writing and agreed to by both parties prior to the event.


2.1 We reserve the right, at our discretion, to modify, add, or remove any or all of these terms and conditions at any time and each such change shall be effective immediately upon posting. Please check these terms and conditions periodically for changes.

2.2 Your continued use of this site and purchase of products or services on this site following the posting of changes to these terms and conditions will mean you accept those changes. Please check the terms before every purchase.

2.3 If the revised terms apply to your order, we will notify you of the changes. If you intend to cancel the contract with us upon such changes, you may cancel either in respect of all the affected products or just the products you are yet to receive. If you opt to cancel, you shall return (at our cost) relevant products you have already received and we will refund the price you have paid, including any delivery charges.


3.1 Registration and other information provided by you is subject to our Privacy Policy and shall only be used in accordance with it. For more information, please go to our Privacy Policy.

3.2 You shall not purchase any products from our site if you are below the age of 18 years old.


4.1 These terms will become binding on you and us and a contract will come into effect between you and us only upon our written acceptance of the order issued to you by confirmation email. We are not bound by the order unless we accept it in writing.

4.2 If there is any conflict between these Terms and any term of the Order, the Order will take priority.

4.3 At the time of acceptance of an Order an order number is assigned to you. You should quote the order number in all your subsequent correspondence relating to the Order.


5.1 All prices quoted by THIS may be amended when agreed with the Client and the Client will reasonably consider any errors or omissions or where an increase is caused by a change in the circumstances beyond the reasonable control of THIS.

5.2 Any query arising from an invoice must be notified to THIS in writing by the Client within 10 working days of the date of the invoice receipt. Failure to comply will render the full invoice payable on the due date.

5.3 It is strictly the responsibility of the representative of the Client confirming the booking to inform all relevant parties of the payment terms, as set out by THIS.


6.1 To reserve a place at the event as an attendee you should complete the online booking form and complete the online payment process, or if you prefer to pay by bank transfer, you can opt to write an email to with the following information: 1. Number of tickets, 2. Type of tickets, 3. Attendee(s)’ name, 4. Company, 5. Industry, 6. Email.

6.2 All bookings will receive a confirmation email after payment has been confirmed. THIS reserves the right to cancel your booking in the event of incorrect or incomplete payment, utilization of an invalid discount code or any other irregularities. If there is no long availability at the event, THIS will send you an email informing you of such and refund the payment immediately.


7.1 THIS reserves the possibility to change prices for the event at any given time, but changes will not affect tickets already purchased. If the price of an attendee ticket increases or decreases before THIS issues a confirmation email, THIS will notify and ask you to either confirm whether you would like to proceed or refuse the new revised price.

7.2 Payments must be made by either credit card, debit card or bank transfer.

7.3 If the payment has not been received by THIS on the day of the event, THIS reserves the right to refuse admission to the event.

7.4 THIS may offer different discounts on its tickets; however, it is not possible to combine different discounts in a single purchase. In addition, THIS reserves the right to change or withdraw any discount at any time.

7.5 If your booking is rejected, you will receive a booking rejection email and THIS will, to the extent that you have made payment, refund your payment within a reasonable time from the date of the booking.

7.6 If you are paying by bank transfer you must send a proof of transfer to to complete your booking. The proof of transfer should include the following information: (1) Number of tickets, (2) Type of tickets, (3) Attendee(s)’ name, (4) Company, (5) Industry, (6) Email. Any bank charges resulting from the payment via bank transfer are due to be paid by you. Your booking will not be considered confirmed before bank charges are paid.

7.7 All prices are subject to UK VAT as appropriate.


8.1 You have the option to cancel your purchase and request a full refund up to 7 days after the date of the purchase. However, no refund of tickets will be made within the 30 days prior to the event start date.

8.2 Cancellation clause %

  • More than 120 working days prior to the event – Nil
  • 120 to 61 working days prior to the event – 50%
  • 60 to 32 working days prior to the event – 80%
  • 32 working days or less prior to the event – 100%
  • Non-arrivals are liable to a 100% cancellation charge.

All cancellations must be received in writing from the client and will be deemed to take effect from the date of receipt.

8.3 All refund, cancellation, ticket queries shall be sent via email to All cancellation refunds will be processed within 4 weeks of the completion of the event.

8.4 Unused registrations/applications have no monetary value and cannot be credited to future years or events. THIS will not issue refunds or credits due to failure to redeem a discount coupon during the registration process. Discounted prices are based on the date payment is received in the THIS office.


9.1 For reasons beyond THIS’ control, it may be required that we alter the event’s advertised location, format, content and/or timing. THIS reserves the right to do this at any time. In cases where THIS changes the date or location of the event, THIS will inform all confirmed delegates and provide the option to be given a credit (of the same value as paid) for a future event.

9.2 THIS is not liable for any travel, accommodation or other costs or expenses incurred by the delegates if THIS as organiser is required to relocate, cancel, postpone or alter in any other way the event.


10.1 In this clause, Force Majeure means circumstances which are beyond the reasonable control of THIS and which are reasonably likely to affect THIS’ successful delivery of the event or would make it inadvisable, impracticable, illegal, or impossible for a party to perform its obligations as originally contracted under this Agreement, including: fire, flood, earthquake, extreme adverse weather conditions, failure of electric power, gas, water, or other utility servies, collapse of building structures, widespread disease or other public health emergency (including pandemic or epidemic), strike or other industrial action, the outbreak or declaration of war, act of terrorism, revolution or government orders or action (including the declaration of a State of Emergency).

10.2 If, as a result of Force Majeure, THIS cancels the event, THIS shall use reasonable commercial endeavours to reschedule the event.

10.3 If THIS is unable to reschedule the event, THIS will issue you a non-transferable, non-assignable credit note for the amount of the fee, which may be redeemed against any appropriate THIS event, service or product for a period of 12 months from the date of issue. Should any postponement costs be incurred by THIS, the client will be notified and these costs will be deducted from the amount held as credit.

10.4 Without prejudice to its obligations under clause 10.3, THIS accepts no liability and will not be liable for any compensation where the performance of its obligations under this Agreement is affected by Force Majeure.


11.1 Any content as presentations, documentation, and materials is at all time owned by THIS or is included with the permission of the owner of the rights. No filming, recording, photographing or republication, broadcast or other dissemination of the content is permitted. Furthermore you shall not at any time reproduce, modify, distribute, store, transfer or in any other way use any of the content and in particular you shall not at any time reproduce, modify, distribute, store, transfer or in any other way use any of the content and in particular you shall not upload any content into any shared system, include any content in a database, including any content in a website, transmit, re-circulate or otherwise make available any content to anyone else.

11.2 To the extent that any content is made available by us online we reserve the right to suspend or remove access to such content at any time.

11.3 You do at all times acknowledge that THIS will be entitled to record, film or photograph the event and agree to waive any rights arising under the laws of any jurisdiction. You grant to us an irrevocable worldwide, royalty-free license to make such use of your name, voice and biography in any media and any recording, filming or photography of the event as reasonably required in connection with the exploitation, advertising, and promotion of the event and THIS.

11.4 While we endeavour to deliver the event programme as published, THIS reserves the right to make any changes it deems fit to the event programme. Occasionally, scheduled speakers may cancel and/or topics may change and no guarantee is given that any given speaker or topic in the programme will take place.


12.1 All tickets purchased are for your own personal use or that of your business only. No tickets of any category can be resold under any circumstance. Reselling or transferring any ticket without permission or accordance with the terms, will void the ticket and the ticket holder will not have the right to enter into the event.

12.2 THIS reserves the right to void any ticket held by any person whom THIS reasonably believes to be associated with any ticket reselling or a ticket broker.


13.1 Other than as expressly stated in these Terms, all warranties, conditions and other terms implied by law, are to the fullest extent permitted by law, excluded.

13.2 Nothing in these Terms shall exclude or restrict our liability, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation and any matter for which it would be unlawful to exclude or restrict liability.

13.3 Subject to clauses 13.1 and 13.2, we are not liable for:

  1. loss of profits;
  2. loss of sales or business;
  3. loss of agreements or contracts;
  4. loss of anticipated savings;
  5. loss of use or corruption of software data or information;
  6. loss of or damage to goodwill; and
  7. indirect or consequential loss.
  8. any loss or damage to any person or any personal property directly or indirectly resulting from any of THIS’ events or activities.

13.4 Subject to clauses 13.1 and 13.2, our maximum aggregate liability in contract, tort, or otherwise (including any liability for any negligent act or omission) howsoever arising out of or in connection with the performance of our obligations under these Terms shall be limited to the amount paid for the event ticket.

13.5 The views and materials produced by speakers at events are their own and we do not recommend, endorse or promote the views, acts or omissions of any speakers or any other attendees at our events. We are also not liable for any information provided or distributed as part of an event and it shall not constitute advice and nor should any reliance be placed upon it.


If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.


15.1 These Terms (including any non-contractual matters arising from or in connection with these Terms) are governed by the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including any non-contractual dispute or claim) arising out of or in connection with these Terms.

15.2 We may assign our rights and obligations under these Terms to any another person. If there is any such assignment of rights and obligation, we will inform you in writing or by email.

15.3 You cannot transfer your rights and obligations under these Terms to any another person without our written approval.

15.4 This contract is only between you and us. No other third person shall have any rights to enforce any terms.

15.5 Each paragraph of these Terms are separate and distinct form other. If any court or relevant authority determines any of paragraphs of these Terms is unlawful, then such determination will not affect other paragraphs and all other remaining paragraphs will remain in effect and full force.

15.6 Our failure to insist that you perform any of your obligations under these Terms, or to enforce our rights against you, or delay in doing so, does not mean that our rights against you have been waived and does not mean that you need not comply with those obligations. Any waiver by us of your default will be only in writing, and it does not mean that we will waive any of your future defaults.


For any questions or queries you can e-mail us at

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