Powering innovation in the global travel insurance industry

Expanding travel and international health insurance beyond your home market can unlock new growth, but scaling internationally comes with complexity. From regulatory and governance hurdles to structuring cross-border policies, cultural nuances, and collaborative partnerships, insurers and MGAs must navigate multiple dimensions to succeed.

This session explores how to identify markets where regulatory change is creating opportunity, structure policies for international customers, and leverage ecosystem partnerships to expand efficiently. Attendees will gain practical insights for navigating European and global markets, balancing standardisation with localisation, and capturing growth in an increasingly connected world.

Insurers are sitting on more data than ever before – yet many still struggle to translate it into better products, sharper pricing or meaningful customer experiences.

This session will explore how leading insurers, MGAs, brokers and insurtechs are closing that gap. From real-time data and predictive analytics to smarter use of partner and distribution data – and even new approaches like federated learning – we’ll look at how data is being turned into tangible commercial and customer outcomes.

We’ll cut through the hype to focus on what’s actually working – from improving underwriting and fraud detection to designing more relevant, responsive cover.

The prize? More precise risk selection, faster product innovation, and propositions that genuinely reflect how people travel today.

Digital distribution has transformed how insurance is bought and sold – but in travel insurance and IPMI, brokers remain central. Far from being simple intermediaries, they shape products, unlock market access, and connect increasingly complex ecosystems.

This session explores brokers as category architects: collaborating with insurers, MGAs and distribution partners to design propositions, build schemes for niche and complex segments, and navigate the regulatory and operational realities of cross-border insurance.

As the market becomes more fragmented and globally interconnected, brokers sit at the intersection of capacity, distribution and customer need. We’ll examine where they create the most value – from product design to market access – and what this means for those looking to build stronger, more innovative propositions.

Travel brands sit on a wealth of real-time customer insight. They understand how, when and why people travel, how behaviours are shifting, and where friction still exists in the customer journey.

In this session, leading travel providers share what they are seeing across their customer base – from changing booking patterns and risk behaviours to emerging traveller segments and expectations around protection and flexibility.

Fraud in travel and health insurance is entering a new phase – defined by AI-generated documentation, synthetic identities and increasingly sophisticated cross-border schemes. 

While insurers have long battled organised fraud networks, banks and big tech platforms are now confronting these threats at scale, from deepfake impersonation to real-time payment fraud.

This session explores what travel insurers can learn from these industries on the frontline of digital fraud. From advanced behavioural analytics and real-time anomaly detection to federated data models and cross-industry intelligence sharing, discover how new approaches are reshaping fraud prevention.

As the line between customer and fraudster becomes harder to detect, how can insurers strengthen controls without adding friction? And what capabilities will be essential to stay ahead in an accelerating fraud arms race?

Distribution is evolving faster than ever. Embedded insurance, social commerce, and AI-driven platforms are transforming how travel insurance reaches customers – and what those products look like along the way.

This session explores the next generation of distribution channels: selling through travel tech platforms, integrating insurance into conversational AI apps, reaching younger audiences via social media, and offering instant, frictionless coverage for convenience-driven travellers.

We’ll examine how these channels differ from traditional brokers or direct sales, whether products need to be designed differently, and how insurers and MGAs can leverage emerging trends to increase reach, engagement, and ancillary revenue.

Join us to understand the opportunities, challenges, and real-world effectiveness of emerging travel insurance distribution channels – and how to future-proof your distribution strategies.