TRAVEL AND HEALTH INSURANCE CONFERENCE
TOBACCO DOCK, LONDON
13-14 September 2023
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Innovate THIS – from the Travel & Health Insurance Series – is an in-person conference exploring the most important innovations happening across the travel insurance ecosystem.
Our packed conference agenda addresses innovation in product design and delivery; payments processing; data management; claims models; customer experience; traveller assistance; industry trends, and much more.
Join us at Innovate THIS 2023 to hear what’s new in the travel insurance arena, network with those enabling innovations in this space – and be part of the future of travel insurance.
Thought leaders, disruptors, and enablers from the insurance, insurtech, fintech and innovation realms are brought together at Innovate THIS – to shape the future of travel insurance.
Join us for the latest industry thinking, insightful presentations, stimulating panel sessions, and fireside chats that deep-dive on trending topics.
Learn from those at the forefront of travel insurance industry innovation. Share your own insights with other conference attendees. Network, connect and drive positive change in the industry – through exciting new collaborations.
Innovate THIS 2023 – tickets
EARLY BIRD RATE – £895 – until 17 July
Register NOW and save over £250 on the full ticket cost
We’ll be announcing additional speakers regularly, so check back here, or follow our LinkedIn company page for updates.
Founder & CEO
Global Head, Insurance Innovation & Strategy
Head of Marketing
Head of Operations
Founder & Managing Director
Managing Director
Global Industry Principal – Insurance
Global Marketing Director
Vice-President, Global Insurance Solutions
Founder & CEO
If you’re interested in speaking at Innovate THIS 2023, please get in touch.
INNOVATION IN TRAVEL INSURANCE: OPPORTUNITIES AND OBLIGATIONS
COMBATTING FRAUD IN DATA AGE: INFORMATION SHARING, AI AND OVERCOMING REGULATORY HURDLES
Innovate THIS 2023 – tickets
EARLY BIRD RATE – £895 – until 17 July
Register NOW and save over £250 on the full ticket cost
After the conference on 13 September, Innovate THIS attendees are invited to join us for the THIS Industry Networking Party – as our guests.
Enjoy an evening of delicious food, fine drinks, and plenty of sparkling conversation – all included in your registration.
A limited number of additional tickets are now available to purchase – for guests who would like to attend the Networking Party, but who are not attending the conference.
Vice President of Business Development
Head of Underwriting
Chief Commercial Officer
Chief Operating Officer
Co-Founder
Partner, Risk & Crisis Advisory
Insurers, reinsurers, brokers, insurtechs, fintechs, payments specialists, investors – anyone working to accelerate growth and enable impactful innovation across the entire travel insurance value chain.
The Innovate THIS 2023 event app will once again be the hub for conference information and intelligent networking. Its AI-powered matchmaking allows for intent-based connections – providing relevant and meaningful matches to participants in seconds. All with the aim of facilitating meaningful conversations.
Keeping track of the agenda and managing your schedule can also be done in the app – all via beautifully clear graphics and snappy functionality.
We’ve partnered with one of the leading app suppliers to create a networking platform that delivers a truly elevated event experience.
DOCK GALLERY is at the end of the quayside walkway.
Location
Located in the heart of East London’s thriving enterprise zone, Tobacco Dock is a former trading post situated within walking distance of Tower Bridge. Now a Grade 1 listed building, it’s set among one of the city’s most charismatic areas – Wapping.
The nearest Tube stations to Tobacco Dock are:
Shadwell Station (5 min walk)
Tower Hill Station (15 minute walk)
Car parking can be pre-booked.
Take advantage of our exceptional room rates at The Gate hotel. Contact concierge@this-network.com for details.
The Tobacco Dock also offers very good rates on nearby hotels via its accommodation service.
Raise your profile at Innovate THIS with by partnering with us. Do you have a unique product or service you’d like to display? Looking for brand elevation? Want to gain more traction for your business in the travel insurance industry?
From not-your-average conference swag, to bespoke activations, we work hard to make sure each sponsored item has maximum impact.
Contact us today to talk through ideas – or request the Innovate THIS sponsorship deck.
ⓒ THIS 2023. All rights reserved.
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Erick Morazin is Founder & CEO of The Collaboration & Partnerships Lab, a consulting firm helping travel organisations and financial institutions to improve the development of their travel insurance and assistance revenues with relevant technologies, products and services.
Between 2014 and August 2022, Erick was Senior Vice-President Global Travel at AXA Partners, managing a team of travel insurance and assistance experts supporting travel organisations and financial institutions worldwide. He was based in Singapore and then in the UK.
Between 2005 and 2014, Erick was Global Accounts Director at Allianz Partners, developing and managing travel partnerships worldwide. He was based in Paris before moving to Singapore in 2012.
Joyce Segall has 25 years of experience in underwriting and product development. Her previous roles have included leadership positions focussed on innovation, underwriting, end-to-end product development and strategy, on a global scale.
Joyce’s product expertise includes Travel and Accident & Health for B2B, B2B2C and DTC. Additionally, she has developed niche products focussed on gaps in coverage, addressing unmet needs in specialist areas, including carjacking, maternity and surrogacy.
Joyce’s role at Pattern has a global reach. She uses her knowledge to ideate, develop and implement new and enhanced insurance products and services to assist partners in creating protections that give lasting value, customer loyalty and ancillary revenue.
Dale Robinson has spent six years at Just Travel Cover, developing new products, launching new brands and heading up the marketing department.
Just Travel Cover provides travel insurance solutions direct to consumers and to a large network of brokers across the UK, working with a panel of insurers.
Jennifer Milton is an accomplished Head of Operations at Biolytica, adept at scaling operations, leading teams, and achieving revenue goals. With a strong background in 24/7 global travel assistance and travel claims, she brings over 25 years of comprehensive expertise in pathology workflows, global health, and medical assistance.
Jennifer is passionate about sustainable travel and universal healthcare.
Harvey is passionate about making innovation better so that it delivers the impact organisations need. He founded Innovate21 to realise that passion.
As an experienced innovation leader, he drives business impact from transformation and change programs across multiple industries, including insurance, utilities, healthcare and technology, and loves making connections across sector boundaries.
Harvey knows what it takes to create, drive and sustain innovation in organisations, enabling better performance and success.
Harvey Wade is passionate about making innovation better so that it delivers the impact organisations need. He founded Innovate21 to realise that passion. As an experienced innovation leader, he drives business impact from transformation and change programs across multiple industries, including insurance, utilities, healthcare and technology, and loves making connections across sector boundaries. Harvey knows what it takes to create, drive and sustain innovation in organisations, enabling better performance and success.
Paul is Global Industry Principal, Insurance at Mendix, a Siemens business and the global leader in enterprise low-code. With more than 20 years’ management experience within the insurance, financial and blue-chip sectors, Paul has built a strong reputation for introducing business change and Customer Experience strategies that expand operations and drive exceptional growth in the insurance business across US, UK and EMEA markets.
Louise Robertson is Global Marketing Director for Pattern Insurance. She is a passionate marketer who has led the branding and growth of global platform businesses. With over 15 years of SaaS marketing experience, she has developed and implemented strategic go-to-market plans, built international teams and rolled out ABM plans at LexisNexis, Hubio and Localz. At Pattern Insurance, the team simplifies embedding insurance for businesses. She works hard to take this customer-centric insurance message to market.
Graeme Dean is Vice President, Global Insurance Solutions for Cover Genius, the insurtech for embedded insurance that protects global customers of the world’s largest digital companies, including Booking Holdings and Intuit. XCover is also available at Amazon, eBay, and Shopee. In his role, Graeme has been instrumental in building the global underwriting and regulatory framework for Cover Genius. Prior to joining the company, Graeme led the Accident & Health division for Allianz and has held numerous other leadership positions across the insurance industry. Graeme is passionate about insurtech and is an advisor to multiple insurtech start-ups.
Oliver Werneyer is the Founder and CEO of Imburse. He spends most of his time overseeing the overall operations of the company, but with a strong focus on powering international growth. Before founding Imburse, Oliver held various roles in the insurance industry, with the likes of Liberty Life, Swiss Re, and Genworth. He also founded Flynrate, an innovative flight tracking, and flight delay insurance app, and became a leading member of London’s start-up ecosystem, sharing his industry knowledge and passion for entrepreneurship with London-based start-ups.
Innovation is no longer a choice in today’s insurance world. Digitisation and rapidly emerging technologies allow insurers to create bespoke insurance offerings and bring to market ground-breaking protection products at an unprecedented pace. And this is disrupting the travel insurance marketplace in exciting ways. In this session, Innovate THIS chair Chris Frankland, Founder of InsurTech360, will be in conversation with Matt Connolly, CEO of Sønr Global, discussing insurtech and fintech trends, the importance of innovation, and how to start – or accelerate – your tech-led journey.
Continuously evolving technology is changing the way travel insurance is bought and serviced – but do technology providers know what insurers really want, and are insurers considering what the consumer wants?
This session will explore the latest tech trends shaping today’s travel insurance ecosystem, look at how to decide on the best technology for your business, and assess how tech providers and insurers can better work together.
We’ll also be asking how far we should go when it comes to travel insurance product innovation and to what extent differentiation is friend or foe.
In today’s work-from-anywhere culture, insurers have had to adapt to new customer requirements to provide coverage for those working away from their home country for extended periods of time. We’ll be in conversation with some of the world’s leading providers of protection products and services for globally remote workers – to find out how they’ve overcome regulatory challenges in order to provide relevant and fit-for-purpose insurance for this demographic. We’ll be discussing why mobile workforces need our further attention. And we’ll be talking about how best to help corporates meet evolving duty of care obligations relating to their overseas employees.
These mini talks will showcase innovative technology being harnessed by the global travel and health insurance industry – to provide an insight into the digital evolution of this marketplace. Through dual presentations – with both the insurer or assistance provider, and the ‘enabler’ – attendees will learn how different technologies work in practice to solve real-life industry challenges. How is technology making the complex simple? What exciting tech solutions are shaping today’s travel and health insurance industry? And what’s the ROI?
Travel and health insurance has traditionally been seen as a soft target for fraudsters, but access to big data and innovative technology is changing that. This presentation will assess the impact of economic downturn on people’s propensity to commit fraud, look at data and information sharing across the insurance ecosystem, and give insights on industry-changing fraud detection technology.
Deliver Better Innovation Outcomes
Hosted by: Harvey Wade, Innovate21
This fast-paced, collaborative workshop will enable delegates to: recognise their innovation mindset, strengths and bias; understand how they show up in the innovation lifecycle, and determine the ‘job of innovation’ for their organisation.
Using the Six I’s Innovation model, attendees will identify their innovation strengths and when they best show up, understanding how their strengths help, but could hinder. Helpful for individuals, and incredibly insightful for leaders to drive innovation outcomes.
Attendees will then be introduced to three frameworks that move innovation from an outcome to ‘an enabler’. Using innovation as a strategic imperative, the frameworks identify and prioritise innovation focus areas, determine the innovation portfolio horizons, and introduce a 5-pillar approach to identify sources of the innovation required. Attendees will leave with practical approaches that can be immediately applied.
Navigating Payments in Travel Insurance
Hosted by: Ian Kerr and Krisitna Beckwith, Episode Six
A workshop to equip attendees with the skills to understand current innovations and trends in the global payments industry. This interactive workshop will discuss these broader trends in payments, the state of play in the travel insurance sector right now, what a ‘future state’ may look like, and potential strategies to navigate the way forward. Cut through payments jargon, learn about options for upgrading legacy technology, and navigate cross-border payments issues. What do travellers want and need when it comes to buying insurance and making claims? We’ll be exploring this – and discussing what’s possible.
Travel and health insurers face unique challenges when it comes to making payments to international insureds. This session will give an overview of current and emerging options for cross-border payments and claims settlements. Address how payments companies are tackling key pain points for insurers faced with serving the ‘now’ generation. And look at why it matters – with a focus on the importance of understanding your customers’ emotional journey in order to deliver an enhanced customer experience and benefit from improved customer loyalty.
This session will take a thought-provoking look at claims transformation in travel insurance – and assess how far we’ve come in terms of business efficiencies, fraud prevention, and meeting customer expectations. How can your claims process shape your value proposition? How do we overcome current challenges in this field? And how can we better work together to restore customers’ faith in the claims process?
These mini talks will showcase innovative technology being harnessed by the travel and health insurance industry – to provide an insight into the digital evolution of this marketplace. Through dual presentations – with both the insurer or assistance provider, and the ‘enabler’ – attendees will learn how different technologies work in practice to solve real-life industry challenges. How is technology making the complex simple? What exciting tech solutions are shaping today’s travel and health insurance industry? And what’s the ROI?
