Evolving medical assistance solutions: Looking after the traveller of tomorrow

INNOVATE THIS 2024 Unwrapped Panel session discussing medical assistance solutions.

Moderator: Jennifer Milton, Compass Point Assist
Panellists: Rodger Cook, World Travel Protection; Florian Schubert, Garmin Health; Sharon Solomon, Allianz Partners; Kim-Fredrik Schneider, Abi 

With travellers expecting seamless, personalised care wherever they are in the world, the medical assistance industry is being called to step up and evolve. Our expert panel explored how the sector is moving beyond reactive crisis response toward proactive, tech-enabled support – driven by data, empathy, and the growing need for smarter, more flexible solutions.

Today’s travellers expect more than emergency response. They want care that anticipates risk, adapts to their needs, and fits seamlessly into their lives. Forward-thinking providers are embracing smarter solutions – using AI-driven triage tools, real-time alerts, and proactive support to predict and address issues before they happen. These advancements not only improve outcomes but also help ease pressure on already-stretched local healthcare systems.

The industry is shifting from simply responding to emergencies toward preventing and anticipating them, with pre-travel risk assessments and tailored care becoming the cornerstone of care.

Technology is playing a key role, but it’s not replacing the human touch. Platforms like Allyz and familiar tools like WhatsApp give users choice and control, particularly for older travelers who value accessible, straightforward communication. Meanwhile, AI is helping to simplify complex policies, turning dense documents into clear, actionable guidance.

At its core, this next chapter is about as much about empathy as it is about efficiency. Whether it’s supporting students abroad or tailoring care for seniors, the goal is the same: to provide peace of mind, not just in moments of crisis, but throughout the journey.